We want you to feel confident shopping with V1 Moto. Please review the following policy carefully before placing your order.

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General Returns

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• Return requests must be submitted within 48 hours of delivery to the shipping address listed on the order.

• Once a return has been approved, the merchandise must be returned to V1 Moto within 15 days of the original delivery date.

• All returned merchandise must be new, unused, uninstalled, and in resalable condition, with all original packaging, tags, accessories, paperwork, and components included.

• Customers are responsible for all return shipping costs unless the return is due to an error by V1 Moto.

• Original shipping charges are non-refundable.

• Returns sent without prior authorization may not be accepted.

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Once your return is received, it will be inspected, typically within 1–2 business days. Approved refunds will be issued to the original payment method.

Depending on your financial institution, please allow 2–10 business days for the credit to appear on your account.

Purchases made by wire transfer will be refunded as V1 Moto store credit.

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Apparel — Exchange Only

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Because fit can vary between brands and styles, eligible apparel that does not fit may be exchanged for another size only. Apparel purchases are not eligible for a refund due to sizing.

Exchange requests must be submitted within 48 hours of delivery, and the item must be returned within the 15-day return period.

Apparel must be:

• Unworn and unused

• Free of stains, odors, pet hair, dirt, or other signs of wear

• Returned with all original tags attached

• Returned in its original garment bag or equivalent protective packaging

We do not recommend purchasing multiple sizes of the same item with the intention of keeping one and returning the others. If you're unsure about sizing, please contact our Parts & Gear team before ordering. We'll be happy to help you select the best size.

Exchanges are subject to product and size availability.

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Helmets

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For safety and hygiene reasons, helmet return requests must be made within 24 hours of delivery.

Helmets must be completely new and unused and returned with:

• Original helmet box

• Helmet bag

• Tags

• Documentation

• Accessories

• All original packaging

A helmet that has been worn on a ride or shows any signs of use is not eligible for return or exchange.

We recommend trying your helmet on indoors, in a clean environment, before deciding whether to keep it.

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Packaging & Restocking Fees

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Products must be returned with their original packaging in good condition.

Unused merchandise returned with missing or damaged packaging, tags, accessories, paperwork, or other components may, at V1 Moto's discretion:

• Be returned to the customer, or

• Be subject to a restocking fee of up to 25%, depending on the condition of the merchandise and the availability/cost of replacement packaging or components.

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Used, Installed or Damaged Merchandise

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We cannot accept returns or exchanges on merchandise that has been:

• Used or worn

• Installed or mounted

• Damaged after delivery

• Altered or modified

• Returned with signs of use, including scuffs, scratches, dirt, odors, pet hair, bugs, stains, or mounting marks

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Please inspect and try on merchandise carefully indoors and on clean surfaces before use or installation.

How to Request a Return or Exchange

All returns and exchanges require prior authorization from V1 Moto.

Please contact our Parts & Gear team within the applicable 48-hour notification period (24 hours for helmets) and include your order information and reason for the return or exchange.

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Email: parts@v1moto.com
Phone: 281-447-3476

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Our team will provide instructions for completing your return or exchange.

V1 Moto reserves the right to deny returns or exchanges that do not meet the requirements outlined in this policy.

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SHIPPING POLICY

 

We ship orders Tuesday through Friday (excluding weekends and public holidays).

Weekdays (Tue–Fri): Orders placed by 2:00 PM CT ship the same day.

Orders placed after the cutoff time will ship on the next business day.

 

Note: We do not offer express shipping to Alaska (AK), Hawaii (HI), Puerto Rico (PR), or Canada.

Shipping Options (U.S. Only)

Standard Shipping – FREE: Estimated delivery in 1–6 business days.

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